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Pediatrics IT Center

Welcome

The Pediatrics Information Technology (IT) Center provides personal computer, mobile device, networking, web site, and server support/services for the Department of Pediatrics.

The Pediatrics IT Center supports approximately 650 desktop users consisting of faculty, staff, lab technicians, researchers, and students. Our friendly and courteous team is here to help you with any of your information technology needs.

How can we help you?

If you are experiencing problems with your computer, printer, network, etc., we're here to help. You can submit and check on support requests using our automated HelpDesk system.

In general, we strive to resolve open tickets within the first 24 hours after submission through the ticketing system. If a ticket cannot be closed out within that period, we will contact the affected user, let the user know if we have been able to implement a temporary fix, and project an estimated time as to when a final resolution will be in place. In addition, mitigating work stoppage issues will have a priority over routine request resolution.

Standard Requests (non-emergency)

Elevated and Emergency Requests

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